Adrian is a very experienced Technical Sales Consultant with a lot of knowledge. He is a kind, patient person who everyone likes. He’s always calm, which is reassuring for customers and people at Carillion.

He’s a very energetic person, always busy. He does a lot of cycling for Carillion charity fundraising. He brings in vegetables to work from his allotment. And he plays guitar with a singer. You’ll find him on YouTube … very cool. 

Adrian’s our Kiwi. He’s very active and into martial arts, which seems to result in regular injuries, as I see him limp into the office regularly. Adrian is based in our Manchester office but he works all around the UK with end users, and customers appreciate his open approach to business. He’s a good example of the Carillion ethos in practice. He brings skills from his background in conference rooms and presentation, as well as in the public sector, that expand our knowledge base. He’s got real knowledge founded in experience as opposed to being someone who reads off a product sheet. Adrian understands integration and how things work together, which means he has a lot of personal credibility and adds to the company’s credibility too.

Andy is a Senior Technical Sales Consultant who has a new role as Operations Manager.

Andy has a lot of technical and customer knowledge. He works with large enterprises in specialist sectors such as aviation and medicine. As some projects are confidential, Andy can be a bit of a man of mystery at times.

He has strong principles about putting the customer first. Andy always goes on site to check every last detail of projects, from technical performance to Health and Safety compliance.

As he’s a perfectionist, Andy is the ideal person to be Operations Manager and was involved in Carillion’s ISO database. He encourages people to do things a certain way, ‘because it’s the correct way.’

Andy’s an easy person to talk to and he’s always smiling.

Ashley is one of the Technical Sales Consultants I support. He has more than twenty years’ experience in the audio visual world in different roles.

At Carillion he looks after some very large major accounts.

As a person he’s inquisitive – always wants to know what’s going on – and cheeky. As a colleague I find he knows the industry very well and is always very professional.

He likes music and regularly goes to gigs. At the moment we are swapping some of our favourites.

Outside work, he coaches a football team in which his son plays, he likes his food and wine, and he likes cars … you’ll find him with the roof down when the weather’s good.

Barrie’s very friendly, has a lot of knowledge and is well known in the industry.

He spreads love by sharing information with everyone, and it’s up to them how much they use it. Whether it’s product updates or project news, he gives everyone progress reports. He’s someone you want on your side.

He’s involved in our business development, for example with Microsoft and Google products. He’s like a sponge the way he absorbs technical data; then he breaks it down for everyone else.

He always has a joke, a funny guy. When people ask who’s going to be on a project and his name is mentioned, they’re happy to be on the project.

Brenda works in Sales Support, which is super busy and sometimes difficult, but she’s very adaptable and takes everything in her stride. She is also helping me to introduce a new order management process designed to help Carillion staff and customers, as part of our constant effort to make our processes as efficient as possible.

Brenda’s originally from Brazil. She’s very friendly, an asset to the company, and loves to dance.

Chris is good with customers. He’s experienced and knowledgeable. He’s got a technical background so he knows how systems are meant to be set up. I worked with him on a national roll out of video conferencing across a large medical support organisation and the projects went well. He likes his food and he also gets involved in some strenuous cycling with Carillion’s fundraisers.

Dani’s in Sales Support and she helps me with projects, quotes, orders and pricing. She’s keen, enthusiastic, detailed and methodical. Her work makes things happen quicker for me and quicker for customers, and she makes sure everything runs smoothly when I’m working on site and may not be 100% available.

Her husband is a performance chef for Harlequins and the England football team, so he’s at events like the world cup in Russia.  She likes the outdoors and she makes a mean cup pf tea. (We take it in turns!)

Daryl is experienced and has a lot of industry knowledge. He works with customers to find the right solutions for what they want to achieve.

Daryl is especially knowledgeable in video conferencing and systems integration. He’s easy to work with and a good person to bounce ideas off.

He’s Irish and I’m from New Zealand, so we’re occasionally stumped by each other’s accents.

Dave’s one of the owners who’s been here from the early days of Carillion. He’s got a lot of technical knowledge. He focuses on growing the business and has some big accounts under his name. I work with him on some accounts, helping with site surveys, meetings and project management. He takes customer relationships very seriously, has a positive attitude and works very hard. I enjoy working with him; he sets high standards, but he’s very approachable and people can have a laugh with him.

David is a member of the Design team who brings a wealth of practical knowledge from his background in audio visual installation and rack building. He started his career in the broadcast industry, which was followed by time in the installation and build environments of the Commercial AV world. This wide experience means he’s seen most areas of our industry and helps with the decision to follow into the design side of the business. It’s not all been work as he also spends time restoring a classic VW beetle, which we hope to see one day.

Debbie is the first person I met in management when I joined Carillion. She oversees many of our processes at a really detailed level so she was able to give me a complete insight into who does what and where responsibilities lie.

She is firm and encouraging. She sends me deadline prompts and takes the view that it’s better to bring things forward, when possible, and get things done sooner rather than later.

I’m based in Manchester, which means we are not often face to face. However, we have a good rapport. Debbie’s very approachable and easy to work with.

Denise is our Resource Planner and she’s respected by everyone in Carillion.

She’s a smiling, comforting presence. Whatever you ask her, you know it will get done. She’s very professional.

Denise is at the heart of everything; she’s a crucial link in the way projects are delivered.

We’re both local so we’re able to walk home together a few nights a week. Denise likes music and dance, she’s a runner and she’s devoted to her daughters. She’s vivacious and caring.

Dee, our MD, is hands on in all aspects. She looks after all the staff and oversees their roles. She sets performance expectations and is supportive in the way she encourages people to take professional exams and be the best they can be. Dee’s experienced in the industry and very well connected. She has expanded the company and grown revenues significantly in her time as MD. One of her missions is to make Carillion a fun company, which translates into some of our nutty fundraising, endurance cycling, barbecues, dance nights, seasonal costumes, and the like. Dee is a strong believer in teamwork and promotes the idea that personality is as important as professionalism. Even though staff numbers have doubled, Carillion remains a very friendly place to work.

Elaine is Carilion’s Finance Manager. She is a confident, multi-skilled and capable accountant with excellent knowledge of finance and accounting procedures. She has exceptional analytical and problem-solving skills but pays attention to the little details. Wading through a mountain of data she has the flair to be able to communicate with colleagues and clients alike, providing financial information to all areas of the business while ensuring that all management information is accurate.

She has a heart of gold and is very proud of her lovely sons.

Elliott is one of life’s laid back characters. He doesn’t moan, he doesn’t complain and is not fazed when he is given a pile of CAT6 cables to terminate. He just gets on with the task in hand and does it with a smile.

In my experience people with Elliot’s outlook on life are few and far between, and the world would benefit if more people had his attitude to life. Why have a bad mood when you can have a positive day. You could say “Just do it” is Elliot’s modus operandi!

Hawar is what I would call a “wizard” when it comes to programming. It’s a dark art that very few people understand, yet he is able to explain the madness behind coding at any level so that most can understand it. He is always quick to assist both colleagues and customers with technical help, which is greatly appreciated across the team. When Hawar is on a job, you just know it’s in good hands and can relax in the knowledge that we have one of the best in the industry.

He has a very dry sense of humour which is right up my street, so we get along great. He is true team player and will be taking part in our charity Zombie run.

Hannah’s title is Quality Programme Controller and Resource Planning ... so she has an extra wide business card. She’s super systematic in making sure Carillion’s quality and training programmes run faultlessly. She ensures we pass regular external QA audits, keeping us on our toes with health and safety modules, and ensuring engineers are on the right track with CTS certification. She’s tough with us, but in a nice way, which, of course, I have to say about someone who power lifts as a hobby. Hannah always wants to make the most of her abilities, and encourages others to do the same.

Helen was brand new to AV when she joined us and was thrown straight in at the deep end working with Dave Ashley whose projects are complex and sophisticated. She seized the opportunity with great vigour and tremendous organisation. She’s become integral to Dave’s work in a relatively short time, and important to the business. She’s immersed in highly technical proposals and the two of them work in harmony together as though they have an extra sense. Helen’s a trusted member of the Support Team. She has a refreshing outlook and a dry sense of humour.

James is a Service Engineer. I know he’s a trusted member of the team; he has responsibility for regular servicing at some large accounts around Europe. There are some overlapping skills between Installation and Service and we can help each other on site when it’s needed. I know James mainly through when we are at the Maidenhead office at the same time. He’s never stressed about tight deadlines or the complexity of a project. James is always in a good mood. Outside of that, I know he plays guitar and is into his music.

John manages the Northern Sales office based in Manchester. He’s got many years’ experience in the AV industry and he leads by example.

John’s very focused and is a good sounding board for me personally. He doesn’t shy away from challenging a manufacturer during a demo. He’s very deep into products and solutions to make sure they are just right for customers.

John’s honest, open and friendly, and always happy to help others. He fits the Carillion mould; he’s customer-focused and solution-centric.

I know Mark mainly for the demos he does, for example on collaborative solutions like Surface Hub and Jamboard.

He’s an organised, calm person. He works all around the country, taking equipment for demo, set-up or for end user training.

He does a lot of walking all over Europe and he likes Astronomy. He has a partner in crime, a Jack Russell  Marley, who seems to have a great life with Mark.

Matt is a great asset to the business, as the Southern Regional Sales Manager. He has a vast amount of AV and VC knowledge at his fingertips. He directs the sales team's focus, sets goals, proactively manages the team’s pipeline and provides excellent technical help to motivate the team to increase sales and maintenance revenues. He always impresses customers with his product knowledge and demonstrates professional good practice on every project undertaken, many of which are with large, high-profile customers.  Matt appreciates that maintaining an impeccable relationship with the client is paramount, which he manages to do with a great sense of humour.

Matt’s a Senior Service Engineer. He supervises, takes the lead and is a ‘Go to’ guy on site. He travels a lot around the UK and Europe and tackles everything from a simple projector, to cabling, video walls and the Surface Hub. He’s CTS qualified – which is difficult – and he contributes to the excellent training we get at Carillion. He holds prep days ahead of projects so we can prepare as much as possible in advance, the system set-up and any customisation. He’s also sociable and a nice guy.

Rebecca joined us as a trainee and has gone from strength to strength. She put herself through three and a half years of College in the evenings to gain MAAT status and is now Management Accounts Assistant.

Rebecca works hard and is very determined. She wants to learn and is hungry for knowledge. She is an important member of the team who is learning all aspects of Accounting from credit control to management reporting.

As a person, Rebecca is bubbly and busy. She’s been heavily involved in Carillion fundraising, cake baking, 5K runs, and more. In addition to her studies and moving into a new home, we’re not sure how she fits it all in.

She doesn’t seem to take life too seriously and enjoys a laugh. Perhaps Rebecca’s interests out of work suggest the best way to describe her. She and her husband stay in haunted castles and Rebecca likes horror films. “Fearless,” perhaps.

Richard transitioned from Sales Support to being a Technical Sales Consultant, which is great for me as he could help me learn my role in Support when I first joined the business.

He is someone who loves to learn. He sets the very bar very high and is always challenging himself. He thrives on success.

We work closely together, so I know he stays on top of everything and customers like his responsiveness.

Richard is interested in people. He’s also one of the funniest people I’ve met and often has me in stitches. He’ll always go beyond what’s expected and never does things by halves … who else would dress in a reindeer suit for Christmas jumper day. I suspect there was a bet involved with someone else in his team.

Outside of work, he’s a family man who is very proud of his daughter.

Ross has an important role as Warehouse Team Leader. It’s critical that equipment goes out on time and that everything runs smoothly.

Lots of people in the company rely on him, and everyone knows they can trust his work.

Ross has created processes to ensure that everything is checked properly. It’s easy to focus on big items, such as screens. However, Ross will be as focused on details like consumables. It’s so easy for someone to overlook humble cables, but Ross won’t let that happen.

At Carillion, when it comes to projects, we’re all in it together, and Ross is an important link in the delivery chain.

Ross is experienced and very committed to his job. At the same time, he’s very human. He’s got an infectious laugh and when you hear it you just know that it’s Ross.

Rhys has been an engineer and a valued member of the installation team who is always willing to learn and help out whenever he can. He’s liked by colleagues and is popular with clients.

In his spare time, when not helping out with weekend work, he enjoys watching his favourite football team, Arsenal, sometimes at the Emirates, He is also an active member of a gym, which keeps him in shape to keep up with his two young daughters

Rupert is a member of the Project management team who brings a wealth of practical knowledge from his back ground of Audio Visual installation and delivery. He started his career as an electrical apprentice and worked his way through the AV industry and made the decision to follow the Project Management route. It’s not all been work, he has spent a couple of years travelling, including a year and a half in Australia working and enjoying the local attractions.

Sandeep’s a Service Engineer who is heavily involved in programming and system set-up. A lot of our programming involves in-depth personalisation and he travels everywhere to work on projects. It’s good when we work side by side, as he’s a good guide. He’s a family man and a nice guy. If you’re having a bad day, he’s always smiling and he’s the type of person who will make sure you’re not going to have a bad day anymore.

Sean’s a dedicated Project Manager. He’s a bridge between Sales, Engineering and Service.

Sean’s a really organised, thorough and helpful individual. He’s helped me with a complex database integration project and I enjoy working with him, as all the teams do. It’s the nature of projects in our industry that the scope changes during roll out. We were working one Christmas with a customer who was really pushing the boundaries, and liaising through a partner’s Project Manager as well – which adds complexity. Sean just ‘got on with things’, as he always does.

Sean’s sociable and a talented musician, plays four instruments. When anyone confuses me with my namesake, I explain I’m the younger, better looking one (albeit by only four months).

Sean manages the service team. Service and maintenance deal with a large range of events from troubleshooting and fixes to preventative maintenance and software updates.

He’s brilliant at what he does. His product knowledge is phenomenal. Plus he’s very customer-friendly and always goes above and beyond. In a nutshell, Sean’s a real asset to the business and customer feedback supports that statement.

The service team need a lot of product and network knowledge. Under Sean’s leadership they are all clued up. For the business, good after care means loyal customers and repeat orders. The team’s dedication and reputation also mean we win service contracts from competitors.

He’s a family man and a genuine good guy.

Stephanie is my lifeline in Sales Support. I don’t know how I would survive without her.

She’s on top of everything and she liaises with customers superbly. A recent example of how well she deals with complexity is when we were engaged in a large project in Dubai. The administration was a huge task in itself. Certificates of conformity, certificates of origin, import licences, commodity codes. She tackled it all and made it possible for everyone to focus on delivering a great project.

Even when she’s facing a relentless workload, Stephanie is easy to get on with, always bubbly.

Tom’s the Engineering Team Leader. He’s genuinely awesome.

He makes sure that everything runs smoothly and provides important feedback to Sales Support and Sales. He’s very knowledgeable, does thorough checks, and will always share if he notices a better way to do something.

He always has time for others even when he’s managing a hundred tasks. He doesn’t clock on and off, is available to us out of hours, and makes a real difference to the way we operate.

The first thing you may notice is that Tom’s very tall. He’s also someone who takes a genuine interest in people’s welfare … and it is rare that you will find him without a smile.

Tom works in Accounts. He’s experienced, with a strong background in finance. He’s quiet and unassuming, which doesn’t mean he does not take part or contribute to the team. He sits on the Carillion fundraising team and is part of our charity drive, which continues outside work.

Tom deals well with customers and has a feel for the business. He’s quick and accurate with reports and helps with our forecasting. He contributes to the business intelligence that is important for us to develop the business.

As the Accounts and Sales Support teams are closely linked, Tracey and I often work together.

She’s always been involved in finance and has always been hungry to learn. She’s not someone who’s content to rest. She loves working at Carillion and likes the people in her team because they are good company and good professionals. Her manager sees her talent and encourages her.

I’ve known Tracey a while; we’re friends outside work.

She has a dry sense of humour and is very quick witted. She can also be very direct. I have to thank her for snapping me out of some funks … she won’t allow me to be down.

She’s a keen baker and does a great Victoria sponge. She’s part of the Carillion fundraising team and brings in her baking for the cake sales.

Basically, Tracey is one of life’s loveliest people.

Vince is our Technical Systems Architect. He’s responsible for technical drawings, which may be customer facing or internal engineering drawings. He’s important throughout the life cycle of a project, from pre-sales to support. His role links Sales with the company’s responsibility to deliver technically.

Vince has a solid background in engineering and IT and is a CAD expert. He is also the longest serving person at Carillion, having been with company for more than twenty years.

Wayne is a lovely human being, is always enthusiastic to learn always, always happy to help you, and always wants to do his absolute best with everything he does. He wants to know how things work and why. Wayne is a devoted daddy to twin boys who he adores. I have heard many funny stories about the two and their antics. He comes from a foiling background. I worked with Wayne for 18 months and his work was always spot on, as he took great pride in getting things just right and always stuck by “if it’s not perfect, don’t send it out.”

Wayne is great to talk to, a good listener and very personable. He LOVES his music! Kisstory would be on full blast from 11am daily if it were allowed.